1. Introduction

 

Welcome to Proximity Health. Your privacy is important to us, and we are committed to protecting your personal information in compliance with the Protection of Personal Information Act (POPIA) of South Africa. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our telemedicine application and services within the Republic of South Africa. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

 

2. Information We Collect

 

We collect various types of information in connection with the services we provide, including:

 

• Personal Information: Name, contact details (email, phone number), date of birth, gender, and other identifying information.

• Health Information: Medical history, symptoms, prescriptions, doctor’s notes, and any other health-related data provided by you or your healthcare provider.

• Payment Information: Credit card details, billing address, and transaction history.

• Usage Data: Information about how you use our app, including your IP address, device information, browser type, and other diagnostic data.

• Location Data: We may collect and process information about your location if you provide permission.

 

3. How We Use Your Information

 

We may use the information we collect for various purposes, including:

 

• To Provide and Manage Services: Facilitating consultations with healthcare providers, processing payments, and managing your account.

• To Improve Our Services: Analyzing usage data to enhance user experience, troubleshoot issues, and improve service offerings.

• To Communicate with You: Sending appointment confirmations, reminders, notifications, updates, and marketing communications if you have opted in.

• To Comply with Legal Obligations: Adhering to applicable laws, regulations, and court orders, including compliance with the Protection of Personal Information Act (POPIA).

 

4. How We Share Your Information

 

We may share your information in the following circumstances:

 

• With Healthcare Providers: Sharing relevant medical information with doctors, medical technicians or nurses, and other healthcare professionals involved in your care within South Africa.

• With Service Providers: Engaging third-party companies to perform services on our behalf, such as payment processing, data analysis, and marketing assistance, all in compliance with POPIA.

• For Legal Reasons: Disclosing information if required by law or to protect the rights, property, or safety of Proximity Health, our users, or others.

 

5. Data Security

 

We take reasonable precautions to protect your personal information in accordance with POPIA. However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security. We encourage you to take steps to keep your information safe by using strong passwords and keeping them confidential.

 

6. Your Rights

 

Under POPIA, you have certain rights regarding your personal information, including:

 

• Access: Requesting access to the personal information we hold about you.

• Correction: Requesting corrections to inaccurate or incomplete information.

• Deletion: Requesting the deletion of your personal information, subject to certain exceptions.

• Objection: Objecting to the processing of your personal information in certain circumstances.

• Data Portability: Requesting a copy of your personal data in a structured, commonly used, and machine-readable format.

 

To exercise these rights, please contact us at info@proximity.health.

 

7. Third-Party Links

 

Our app may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies.

 

8. Children’s Privacy

 

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we discover that we have inadvertently collected information from a child under 18, we will take steps to delete it.

 

9. Changes to This Privacy Policy

 

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically for any changes.

 

10. Contact Us

 

If you have any questions or concerns about this Privacy Policy or our practices, please contact us at:

 

Proximity Health (Pty) Ltd

The Village Medical Centre

12, 7th Avenue, Parkhurst, Johannesburg, 2193

info@proximity.health

 

---

 

This amended policy aligns with the legal framework in South Africa, specifically the Protection of Personal Information Act (POPIA). It’s advisable to consult with a legal professional familiar with South African law to ensure full compliance.